Social Cat Terms of Service

Version 1 · Last updated: May 12, 2026

1. About these Terms

Social Cat is a marketplace that connects brands with creators for marketing collaborations. We are operated by SC92 Limited, a private limited company registered in England and Wales under company number 13956841, with registered office at Hayvenhursts Links Business Park, St. Mellons, Cardiff, Wales, CF3 0LT (“Social Cat”, “we”, “us”, “our”).

These Terms of Service (the “Terms”) govern your access to and use of our website at https://thesocialcat.com, our applications, and any related services (together, the “Platform”). By creating an account, using the Platform, or agreeing to these Terms during sign-up, you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Platform.

We may update these Terms from time to time. We will post the new version on this page and update the “last updated” date. Material changes will be notified by email or in-app notice. Continued use after the changes take effect means you accept the updated Terms.

2. Definitions

• User: any person or entity using the Platform.
• Brand: a User that uses the Platform to find creators and run marketing campaigns.
• Creator: a User that uses the Platform to apply to campaigns or accept invitations from Brands.
• Campaign: a marketing opportunity created by a Brand on the Platform.
• Collaboration: an accepted match between a Brand and a Creator on a specific Campaign.
• Content: any material posted, submitted, uploaded, or otherwise made available through the Platform, and any material a Creator publishes on their own social media accounts as part of a Collaboration, whether or not it is also uploaded to the Platform.
• Subscription: a paid plan that gives a Brand access to certain features of the Platform.

3. Eligibility

To use the Platform you must be at least 18 years old and able to form a binding contract under the laws that apply to you. If you sign up on behalf of a company or other entity, you confirm that you have authority to bind that entity to these Terms. You must not be a person with whom we are prohibited from doing business under applicable sanctions or trade restrictions.

4. The Platform’s role

Social Cat is a marketplace. We provide tools that help Brands and Creators discover each other, communicate, agree on collaborations, and pay each other. We are not a party to any agreement between a Brand and a Creator. We do not employ or represent any Creator. We do not act as an agent, broker, or talent manager.

We do not pre-vet, edit, or endorse any Content posted on the Platform or any Content published by Creators as part of a Collaboration. Decisions about whether to enter into a Collaboration, and on what terms, are between Brand and Creator.

5. What Social Cat does not guarantee

Because Social Cat is a marketplace and we are not party to the underlying Collaboration, there are several things we do not promise or guarantee. By using the Platform, you understand and accept that:

• We do not guarantee that any Brand will find a suitable Creator, or that any Creator will find a suitable Brand.
• We do not guarantee any number of applicants, invitations, matches, messages, or completed Collaborations.
• We do not guarantee any level of audience reach, impressions, engagement, conversions, sales, downloads, or any other commercial outcome resulting from a Collaboration.
• We do not guarantee that information provided by Brands or Creators (including audience size, engagement, demographics, brand descriptions, product claims, or pricing) is accurate or current.
• We do not guarantee that any Creator will deliver content on time, in the agreed quality, or at all. We do not guarantee that any Brand will pay or will accept a delivered piece of content. In either case, we may mediate but final resolution is between the parties (see Section 9).
• For gifted Collaborations, all risk relating to the product sits with the Brand. The Creator is not required to publish, return, or reimburse the product if they decide not to proceed (for example, because the product does not meet their expectations or does not suit their audience). We do not insure, replace, or compensate for products that are damaged or lost in transit, refused by the Creator, kept by the Creator without delivering content, or returned in any particular condition.
• For paid Collaborations, payment is arranged and made directly between the Brand and the Creator outside the Platform. Social Cat does not collect, hold, or pay out Collaboration fees. We do not guarantee that the Brand will pay, or that the Creator will receive payment, on any particular timeline or at all.
• We do not guarantee that any Content posted on the Platform or published as part of a Collaboration is accurate, lawful, non-infringing, or free of objectionable material.
• We do not guarantee uninterrupted or error-free access to the Platform. Features may change, be removed, or be paused without notice.
• We do not guarantee that AI-generated outputs, recommendations, estimates (for example, ROI estimates, follower predictions, or campaign suggestions) are accurate or will reflect future results. They are illustrative only.

These statements supplement the Disclaimer and Limitation of Liability sections below.

6. Accounts

You are responsible for everything that happens under your account. Keep your login credentials secure and do not share them. One person or one entity per account. If you connect a third-party account (Instagram, TikTok, payment processor, etc.) you authorise us to access and process the data those services share with us, in line with our Privacy Policy and the third party’s terms.

You agree to provide accurate registration information and to keep it up to date. We may suspend or terminate an account that contains false or misleading information, or that violates these Terms.

7. Subscriptions, fees, and payments

Subscriptions are intended for business use. A Brand Subscription is sold for use in the course of a trade, business, or profession, including by sole traders and individuals who are running an unregistered business as a brand. By subscribing, you confirm that you are acquiring the Subscription for business purposes and not as a consumer for personal use.

Renewals. Subscriptions renew automatically at the end of each billing period at the price applicable to your plan. We send a renewal reminder by email at least three (3) days before each renewal.

Cancellation. You can cancel at any time from your account under Plan & Billing → Cancel Subscription. Cancellation takes effect at the end of your current paid period. We do not refund partial periods unless required by law.

Effect of cancellation on live Collaborations. Cancelling your Subscription does not cancel Collaborations that are already agreed and in progress at the time of cancellation. Those Collaborations continue under their existing terms, including delivery, approval, and dispute handling.

Price and feature changes. We may change Subscription pricing or features over time. Where reasonably practicable, we keep customers on legacy plans at their existing price. If we do change the price or features that apply to your active plan, we will give you at least one (1) month’s notice by email or in-app, and you will be able to cancel before the change takes effect without further charge.

Consumers. If, despite the intended business use described above, applicable law treats you as a consumer (for example because you do not in fact acquire the Subscription for business purposes), you may have a statutory right to cancel a distance contract within 14 days of subscribing. If you ask us to start providing the Subscription within that 14-day window and you use paid features, you accept that you may lose part or all of that cancellation right in line with the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 as applicable.

What happens to your data after cancellation. Access to your account, your historical campaign data, your matched creators, and your messaging history requires an active Subscription. After cancellation, we may delete your account data within thirty (30) days.

Collaboration payments. Payments for paid Collaborations are arranged and made directly between the Brand and the Creator, outside the Platform. Social Cat does not collect, hold, transfer, or pay out Collaboration fees. We do not provide banking, payment account, or regulated escrow services in relation to Collaborations.

Subscription payment processing. Subscription billing is provided by Stripe (or another processor we choose) and is subject to that processor’s terms. By starting a Subscription, you authorise us and the processor to charge the payment method you provide on the agreed cadence.

Taxes. Each User is responsible for their own taxes (including VAT, sales tax, income tax, or self-employment tax). We are not your tax adviser and we do not collect or remit taxes on your behalf except where the law requires us to do so on a Subscription charge.

8. Collaborations between Brands and Creators

When a Brand and a Creator accept a match, they enter into a separate agreement with each other. The terms of that agreement are: the Campaign details shown in-app at the time of acceptance (deliverables, price, deadlines, payment model, content type, usage rights), the per-collaboration agreed terms shown in-app during onboarding, and these Terms. To the extent there is a conflict, the per-Campaign terms shown in-app take precedence on Campaign-specific items; otherwise these Terms govern.

Both parties must act in good faith. Communications about the Collaboration must take place through the Platform so that we have a record in case of a dispute.

9. Disputes between Brands and Creators

If a dispute arises about a Collaboration, the parties should first try to resolve it through Platform messaging. Either party can flag the dispute to Social Cat. We may, at our discretion, review the conversation, the deliverables, and the agreed terms, and propose a resolution (for example, asking for revisions, pausing the Collaboration, removing Content, or recommending a refund between the parties).

Social Cat acts as a facilitator. We are not an arbitrator. Because payments between Brands and Creators take place directly and not through the Platform, we cannot refund or transfer money on either party’s behalf. Our role is limited to reviewing the conversation, taking action on Platform features (such as Content removal or account suspension), and helping the parties reach a resolution. Either party remains free to pursue legal remedies directly between themselves.

10. Creator obligations

As a Creator, you agree that:

• You will provide accurate information about yourself, your audience, and your social accounts. You will not use bots, fake engagement, purchased followers, or any other artificial means to inflate your metrics.
• You will clearly disclose any partnership with a Brand in line with applicable laws and platform requirements (for example, the FTC Endorsement Guides in the United States, the CAP Code and CMA guidance in the United Kingdom, AANA in Australia, and the Competition Bureau guidelines in Canada). At minimum, you will include “#ad” or an equivalent in the caption and use the social platform’s branded-content tool where one is available.
• You will produce honest content. You will not make claims that you know or should know are false or misleading.
• You will own, or have permission to use, all material in the content you create. You are responsible for any third-party rights (music, images, footage, talent, location).
• You are an independent contractor. You are not an employee, agent, or partner of Social Cat or of any Brand.
• You will not contact a Brand outside the Platform to circumvent Platform fees or to take a Collaboration off-platform after a match.

11. Brand obligations

As a Brand, you agree that:

• You will provide an accurate description of your brand, your product, and your offer.
• You will deliver the agreed product or service on time, and where a fee is agreed, pay the Creator directly within the agreed timeframe.
• You will not request fake reviews, undisclosed promotions, or content that is misleading, defamatory, infringing, or unlawful.
• You will not make unreasonable revision requests beyond what was agreed in the Campaign.
• You will not contact a Creator outside the Platform to circumvent Platform fees or to take a Collaboration off-platform after a match.
• You will comply with consumer-protection and advertising laws that apply to your business.

12. Content rights

You retain ownership of the Content you upload to the Platform. By uploading or submitting Content, you grant Social Cat a worldwide, royalty-free, non-exclusive licence to host, store, display, and use your Content for the purpose of operating, promoting, and improving the Platform (for example, showing your profile to potential collaborators, generating recommendations, displaying portfolios).

For Content created as part of a Collaboration, the licence between Brand and Creator is set at the Campaign level and shown in-app before the Collaboration starts. Default treatment, unless otherwise agreed in the Campaign:

• UGC video: the Brand receives a worldwide, perpetual, royalty-free, non-exclusive licence to use the delivered video and any underlying material across its marketing channels, including paid ads (organic, dark posts, and platform retargeting), the Brand’s owned websites and apps, organic social, email, in-store, and offline marketing. The licence includes the right to edit, crop, resize, add captions, subtitles, or thumbnails, translate, and create derivative works for marketing use. The licence covers the Creator’s name, voice, image, likeness, and bio to the extent reasonably needed for that use. The Brand has no obligation to attribute the Creator unless the Campaign specifies otherwise. The Creator does not assert the right to be identified under section 77 of the UK Copyright, Designs and Patents Act 1988 in connection with this Content.
• Influencer post: the Creator owns the post and keeps it on their account. For ninety (90) days from publication, the Brand receives a worldwide, non-exclusive licence to use the published Content across its marketing channels, including paid ads (organic, dark posts, and platform retargeting), the Brand’s owned websites and apps, organic social, email, in-store, and offline marketing. The licence includes the right to edit, crop, resize, add captions, subtitles, or thumbnails, translate, and create derivative works for marketing use during that window. The licence covers the Creator’s name, voice, image, likeness, and bio to the extent reasonably needed for that use. The Brand has no obligation to attribute the Creator beyond the original post tag unless the Campaign specifies otherwise. The Creator does not assert the right to be identified under section 77 of the UK Copyright, Designs and Patents Act 1988 in connection with this Content. After the ninety-day window, any continued use requires an extended licence, which the Brand may negotiate directly with the Creator for an additional fee, unless the Campaign specifies otherwise.
• Affiliate: any commission terms shown in the Campaign (such as the percentage and the fact that an affiliate arrangement applies) are an agreement directly between the Brand and the Creator. Social Cat does not host, track, or pay out affiliate commissions. The Brand is responsible for setting up the affiliate link, code, or tracking solution (whether through its own ecommerce platform, an affiliate network, or otherwise) and for paying the Creator the agreed commission outside of the Platform. Disputes about affiliate tracking or payout are between the Brand and the Creator, and Social Cat may help mediate but has no obligation or ability to verify the underlying numbers.

Use restrictions. Regardless of the licence above, the Brand must not use the Content, the Creator’s likeness, or the Creator’s handle in any of the following contexts unless the Campaign expressly agrees: misleading or defamatory statements about the Creator; political advertising or partisan campaigning; adult, pornographic, or sexually explicit content; content promoting hate, discrimination, or violence; or alcohol, tobacco, vaping, gambling, firearms, prescription medication, or other regulated products outside of the Brand’s normal product range. The Brand must not modify the Content in a way that materially distorts the Creator’s views or harms the Creator’s reputation. The right against derogatory treatment under section 80 of the UK Copyright, Designs and Patents Act 1988 is preserved.

Once a Collaboration completes, neither party may change the agreed licence retroactively. Takedown of published Content can be requested only for material breach (for example, unlawful or off-brief content).

13. Acceptable use

You will not, and will not allow anyone else to:

• Use the Platform for any unlawful purpose, or in breach of any applicable law or regulation.
• Harass, threaten, or impersonate any User or any other person.
• Post or share child sexual abuse material, content that sexually exploits or endangers minors, grooming, or any other content that puts children at risk. We treat this category as zero-tolerance.
• Post Content that is defamatory, obscene, hateful, discriminatory, or that infringes any third party’s intellectual property, publicity, or privacy rights.
• Send spam, unsolicited messages, or marketing communications outside the Platform’s intended use.
• Scrape, copy, or systematically extract data from the Platform.
• Use bots, scripts, or automated tools to access or manipulate the Platform, except for automated tools we expressly authorise.
• Reverse engineer, decompile, or attempt to extract the source code of the Platform.
• Interfere with or disrupt the Platform, our servers, or our networks.

14. Reporting illegal or harmful content

We use systems and processes (including this section) to reduce the risk of illegal and harmful Content on the Platform, in line with applicable laws including the UK Online Safety Act and the EU Digital Services Act where they apply.

If you encounter Content or behaviour on the Platform that you believe is illegal, infringing, or otherwise harmful, please report it to us at hello@thesocialcat.com. You can use this channel to report, for example: illegal content; intellectual-property or trademark infringement; fraud or scam attempts; impersonation; harassment, threats, or hate speech; child safety violations; campaigns that would breach advertising or consumer-protection rules; or any other Content or behaviour that breaches these Terms.

We review reports promptly. Depending on the report and the evidence available, we may: remove or restrict access to Content; suspend, restrict, or terminate the account of the User responsible; pause a Collaboration; refer the matter to platform partners (such as Instagram or TikTok) or to law enforcement; or take any other action we consider appropriate.

Where we take action against your Content or account, we will normally notify you of the decision, give you the reason, and tell you how to appeal. We may delay or omit notification where doing so could compromise an investigation, endanger a victim, or breach a legal obligation (for example, in cases involving child safety or active law-enforcement requests).

To appeal a decision, write to us at the email above with a clear description of the action and your reasons. We will review the appeal and respond within a reasonable time.

15. Authenticity and anti-fraud

We may use manual or automated checks to verify the authenticity of accounts, audiences, engagement, content, and payments. We may suspend, restrict, or terminate any account we reasonably believe is inauthentic, fraudulent, or in breach of these Terms, including accounts that use purchased followers, fake engagement, identity fraud, or that misrepresent material facts.

Where we suspend an account in connection with suspected fraud, we may pause pending Collaborations, restrict Platform access, and notify the other party until our review is complete.

16. Privacy and communications

Our Privacy Policy explains what personal data we collect, how we use it, and the rights you have. You consent to receive electronic communications from us (in-app, email, or through the address you provided) as required for the Platform to work and as permitted by your marketing preferences. Communications between Brands and Creators on the Platform may be reviewed by us where necessary to investigate disputes, abuse, or breaches of these Terms.

17. Changes to the Platform

We may add, change, or remove features at any time. We may also change pricing for new Subscription periods on reasonable notice. Existing paid Subscription periods will be honoured at the price you paid until renewal.

18. Suspension and termination

You can stop using the Platform and close your account at any time. We can suspend or terminate your access if you breach these Terms, if we are required to do so by law, or for any other reason on reasonable notice. Collaborations already in progress at the time of termination will be wound down according to their agreed terms or, where applicable, our dispute process.

Sections that by their nature should survive termination (including Content rights granted, disclaimers, limitations of liability, indemnity, governing law, and dispute resolution) will continue to apply.

19. Disclaimer

The platform and all content on it are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or that the platform will be uninterrupted or error-free. To the maximum extent permitted by law, social cat disclaims all such warranties. Without limiting Section 5, social cat does not warrant that any collaboration will succeed, that any content will perform commercially, that any user information is accurate, or that the platform will achieve any particular result.

20. Limitation of liability

To the maximum extent permitted by law, social cat (including its directors, officers, employees, agents, and suppliers) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business, goodwill, opportunity, anticipated savings, data, or reputation, arising out of or in connection with these terms or your use of the platform, whether based on contract, tort (including negligence), strict liability, or any other theory, even if social cat has been advised of the possibility of such damages.

To the maximum extent permitted by law, social cat’s total aggregate liability arising out of or in connection with these terms or your use of the platform will not exceed the greater of (a) the total fees you paid to social cat in the twelve months preceding the event giving rise to the liability, or (b) one thousand pounds sterling (£1,000).

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, such as liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

21. Indemnification

You agree to indemnify, defend, and hold harmless Social Cat and its directors, officers, employees, agents, and suppliers from any claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your use of the Platform; (c) any Content you post; (d) any Collaboration you enter; (e) your violation of any law or third-party right; or (f) any claim that your Content infringes a third party’s intellectual property, publicity, or privacy rights.

22. Governing law and disputes

These Terms and any non-contractual obligations arising out of or related to them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any dispute arising out of or related to these Terms, except that we may bring proceedings against you in the courts of the country where you reside if applicable consumer law allows.

23. General

These Terms are the entire agreement between you and Social Cat regarding the Platform and supersede any prior agreements on the same subject. If any part of these Terms is held to be unenforceable, the remaining parts remain in force. Failure to enforce a right is not a waiver of that right. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law. You and Social Cat are independent contractors. No agency, partnership, joint venture, employment, or franchise relationship is created by these Terms.

24. Contact and company information

The Platform is operated by:

• SC92 Limited, a private limited company.
• Registered in England and Wales.
• Company number: 13956841.
• Registered office: Hayvenhursts Links Business Park, St. Mellons, Cardiff, Wales, CF3 0LT.

For questions about these Terms, or to send formal notices, contact us at hello@thesocialcat.com.